Lackey Virtual Care
Do you have an urgent medical or dental need?
Start a free virtual care visit now—no appointment needed!
Let’s Get You a Diagnosis and Treatment Plan
Common Conditions We Treat
Colds
Sinus Infections
Flu
Dental Pain
Pink Eye
Medication Refills
Urinary Tract Infection (UTI)
Conditions We Don’t Treat
If you are experiencing any of the following life-threatening conditions, please call 911 immediately or visit the closest Emergency Department:
Severe Pain
Possible Heart Condition
Serious Injury
Possible Poisoning
Altered Level of Consciousness
Trouble Breathing
How Does It Work?
Symptoms
Start a visit anytime by interacting with an online program, which based on your answers asks follow-up questions specific to your symptoms. This helps us better understand what you are experiencing. (Note: You will need a valid email address.)
Diagnosis
Next, one of our licensed providers will review your symptoms, and either make a diagnosis and treatment plan or ask for more information. You can expect a response within 4 hours during our Lackey Virtual Care operating hours (Monday–Sunday 9:00 a.m.–5:00 p.m.).
Prescription When Needed
If a prescription is given, you will be able to choose the pharmacy where you would like your prescription sent. Note: Lackey Virtual Care cannot provide prescriptions for controlled substances.
We’re Here for Your Care. Start Your Visit Anytime, Anywhere!
What Is Lackey Virtual Care?
Lackey Virtual Care is a 24/7 online diagnosis and treatment service to help those with common medical conditions.
Instead of trying to book an appointment that works with both your busy schedule and your doctor’s office, Lackey Virtual Care gives you the power to start the process whenever YOU want to and gives you DIRECT ACCESS to your provider.
It is powered by our partnership with Fabric Health, the owners of the platform.
Hear from Dr. Jill Cottel, our Medical Director, about our Lackey Virtual Care service:
Do I Need an Appointment?
No appointment needed! You can start your online visit at anytime from anywhere in Virginia.
You’ve Got Symptoms Now, So Why Wait for an Appointment?
Who Is This For?
Lackey Virtual Care is for anyone age 18 years or older who lives in Virginia.
OK, But How Much Does It Cost?
Online visits are normally $25, but they are free for a limited time through the generosity of our Lackey Clinic Family. Thanks to the support of our donors to cover our costs, we are able to provide you with quality care that also saves you time and money. If you would like to make a donation in appreciation of our services, please click here.
Why Is This Available?
At Lackey Clinic, our mission is “to provide skilled, compassionate healthcare and counseling to the medically disadvantaged in a manner that honors the name of Jesus Christ.” We want to expand the impact of our mission by providing better healthcare access for more people and hopefully improving their health outcomes!
Do I Have to Be a Patient at Lackey Clinic?
This service is available to BOTH our current patients at the Clinic and people who are not our patients. You do not have to be a patient at Lackey Clinic to use this service, however, if you are interested in becoming a patient, we would love to have you apply! There are two other ways you can become a patient at Lackey Clinic.
If you have any questions about becoming a Lackey Clinic patient, please call us at 757-886-0608 ext. 252 or 253 for Se Habla Español during our office hours.
Conditions We Treat
Lackey Clinic addresses numerous common ailments such as cold, sinus infections, flu, and urinary tract infections (UTIs). They also provide care for conditions like pink eye and vaginal yeast infections, ensuring patients can receive timely diagnosis and treatment without needing to visit a physical clinic.
Cold, Flu, and COVID-19
The clinic offers specialized care for respiratory conditions, including COVID-19. They provide evaluation and treatment for patients aged 2 to 75 years old. Additionally, they offer preventative medication for flu exposure and whooping cough, available for children as young as one year old. Their service includes treatment options for those who have been exposed to COVID-19 or have tested positive for the virus.
Eye, Ear, Mouth, and General Health Conditions
Lackey Clinic’s virtual care extends to various eye, ear, and mouth conditions, such as canker sores, cold sores, styes, and swimmer’s ear. For general health issues, the clinic offers treatment for heartburn, heel pain, low back pain, mastitis, and prediabetes screening. They also assist with smoking cessation through nicotine replacement therapy.
Skin, Hair, and Nail Conditions
Patients can seek virtual consultations for various skin, hair, and nail conditions. These include acne, rosacea, eczema, athlete’s foot, and male pattern baldness. The clinic also offers care for insect bites, minor burns, shingles, and skin irritations like contact dermatitis. For those with nail conditions or fungal infections like ringworm, Lackey Clinic provides targeted treatments.
Sexual Health and Medication Refills
For sexual health concerns, the clinic offers services such as treatment for chlamydia exposure and medication refills for genital herpes. Women can receive treatment for vaginal yeast infections, while men can access care for male pattern baldness. Additionally, Lackey Clinic offers short-term medication refills for conditions like asthma, migraines, and EpiPen refills for severe allergic reactions.
Travel Health
Lackey Clinic supports travelers with services to prevent altitude sickness, malaria, and motion sickness. They also offer tuberculosis screening and provide a comprehensive travel health kit, ensuring patients are prepared for international travel and potential health issues they may encounter.
Age and Condition-Specific Restrictions
While Lackey Clinic offers a broad range of treatments, some services come with age restrictions. For instance, mastitis treatment is available only to lactating women aged 18 to 49, and certain conditions like pink eye have upper age limits. It’s important for patients to review these restrictions to ensure they are eligible for the services provided.
In summary, Lackey Clinic’s virtual care platform is a versatile and accessible option for managing a wide range of health conditions, from common colds and flu to specialized treatments for skin, sexual health, and travel-related needs. This service offers a convenient way to receive medical care without leaving the comfort of home.
Who We Are
Lackey Clinic is a faith-based nonprofit providing free and charitable healthcare to uninsured adults in Virginia. Our patients are the working class usually earning between $12-$25 an hour who earn too much to qualify for Virginia Medicaid but not enough to afford quality health insurance. We offer free medical care, dental care, eye care, free and low-cost prescriptions, behavioral health services, diabetic education, and spiritual care.