Please review all of our policies below. Thank you!

Patient Policies

What to Bring to Appointments

ALL MEDICATION BOTTLES for medications you are currently taking, including over-the-counter medications and supplements.

DIABETICS: bring blood sugar log.

NEW PATIENTS: bring all health information and records you have to your first appointment.

Recommended Contributions

Medical Appointments: $20

Dental Appointments: $20

TPC/RXP Medications: $3

Lackey Clinic Card (new or replacement): $5

Contributions are not required in order to receive services, medications, or cards.

No-Show Policy

$10 FEE for Medical and Dental NO-SHOWS
$25 FEE for all Specialty Care NO-SHOWS

Medical appointment cancellations must be made by noon the day before the appointment or it is considered a NO-SHOW.

For dental appointments, cancellations must be made by noon 2 DAYS before the appointment or it is considered a NO-SHOW.

If you’re late by 15 minutes or more to any appointment it is considered a NO-SHOW.
After
3 NO-SHOWS you may be dismissed from the Clinic.

Patients will not be allowed to make or reschedule appointments or receive medication until the fee is paid.

Language Barrier

Patients who do not speak English MUST bring an interpreter to all visits within the Clinic.

Medical Questions

If you are a current patient, you may call the Clinic at 757-886-0608 during the office hours below. For after hours, refer to the Emergency Department Policies.

Clinic Hours:
Monday–Thursday: 8:30 a.m.–5:00 p.m.
Friday: 8:30 a.m.–Noon

Pharmacy Policies

Refills

Call the Clinic at 757-886-0608 option 5 and follow recorded instructions.

Call 1 WEEK prior to running out of medication.

Allow 3 DAYS for refills to be ready for pick-up.

Medications that are not provided for free through a patient assistance
program may be available through Lackey Clinic at the expense of the
patient.

Medication Pick-Up Times

Monday–Wednesday: 9:00 a.m.–4:30 p.m.
Thursday: 11:00 a.m.–5:00 p.m.
Friday: The Pharmacy is closed.

Generic medications are available for purchase in our pharmacy for your convenience:
$4 for a 30-day supply (max
payment $20)
$10 for a 90-day supply (max payment $50)  

The Pharmacy Connection (TPC)

This program helps our patients to receive medications free from pharmaceutical companies’ Patient Assistance Programs.

TPC caseworkers sign authorization forms and order refills on our
patients’ behalf.

Allow 6 WEEKS for new prescriptions and
3 WEEKS for refills.

Please notify the Clinic if you receive correspondence from any pharmaceutical company.

Please Note:
Medical and financial information may be shared with other healthcare providers, pharmaceutical companies and their designees, as needed for authorization and medical treatment purposes.

Additional Policies

Referral Policies

Only Lackey Clinic can refer you to Specialty Care appointments.

You are responsible for any FEES for services received that were not referred by Lackey Clinic.

If your annual income is at 201%–300% FPL and you are referred for care outside of the Clinic, you may be responsible for a portion of your bill based upon your income. If you get a bill, we will do our best to have it written off on your behalf but we cannot guarantee it.

If you are unable to make a Specialty Care appointment and do not cancel within the specified time period, you may be billed up to $150 by the provider as well as pay the $25.00 NO-SHOW FEE to Lackey Clinic.

Emergency Department Policies

ALL HOSPITAL ED VISITS ARE MONITORED.

If you have a life-threatening emergency, go directly to the closest Emergency Department or call 911.

If you feel you need to visit the Emergency Department during Clinic hours for non-life-threatening reasons, call the Clinic to speak with a nurse before going to the hospital.

If you feel you need to visit the Emergency Department after Clinic hours for non-life-threatening reasons, please call ASK-A-NURSE at
757-595-6363 first.

You may be required to pay portions of your Emergency Department bill for services not provided under the Charity Care Agreement.

If the ED is OVERUSED or IMPROPERLY used, Lackey Clinic will not be responsible for those fees and you may be dismissed from the Clinic.

Dental Policies

All dental patients must have a medical appointment at Lackey Clinic prior to their first dental visit.

Available services include cleanings, fillings, and extractions.

Specialized services are limited and provided on a case by case basis. *fee may apply

Cancellations should be made 2 DAYS prior to the appointment.

Eligibility Policies

Patients that receive care at Lackey Clinic can have no other Primary Care Provider, access to care, or ongoing treatment from another facility unless approved or provided by Lackey Clinic. Patients may be dismissed if alternate care is provided without the knowledge of Lackey Clinic.

Patients who leave the country for more than 2 months will no longer be able to receive services at Lackey Clinic until remaining in the U.S. for one year.

Patients must have a current Lackey Clinic Card in order to receive care or medication. It is the patient’s responsibility to have his/her card renewed by the expiration date shown on their Lackey Clinic Card.

You can call the Eligibility Department at 757-886-0608 ext. 253 for more information (or ext. 254 for someone to call you back in Spanish).

If your income changes or you become insured (including Medicaid and Medicare) you MUST notify the Clinic of these changes immediately.

Any falsification or withholding of information regarding income or insurance status will result in suspension or dismissal from the Clinic.

Services NOT Available

Chronic Pain Management.

Pre-natal Care

Disability physicals and Workmen’s Compensation physicals.

The following medications are NOT provided: Narcotics, birth control, or sleeping pills

Behavior Policy

Patients may be dismissed if any type of inappropriate or threatening behavior is observed at Lackey Clinic or any facility where attending as a Lackey patient.

In the event that a patient feels he/she has any grief or complaint against the Clinic, the patient is to resolve the issue with management. Any derogatory or inflammatory comments posted to Lackey Clinic’s social media sites are grounds for immediate dismissal.

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PUT ANY TRASH IN A TRASH RECEPTACLE